Benefits of Bagpipe Services
A well-maintained instrument looks better, sounds better, and is easier to play. A bagpipe is most efficient when it’s hemped properly, reeds are set correctly, and aging components have been refreshed. We offer a range of bagpipe services, from bag installations to a complete tune-up.
Not only do we have the expertise, experience, and tools to perform all types of bagpipe maintenance, we genuinely enjoy taking care of the instruments we work on. Maybe you’ve always wanted to try a sheepskin bag, but were daunted by the tie-in, or maybe you’d like to re-hemp your pipes, but just don’t have the time. In either case, we can lend a hand.
Free Diagnostic Service
Is there something off with your pipes, but you can’t put your finger on it? We may be able to help! The free bagpipe diagnostic is for pipes in working order but needing a tweak. We’ll call you to share our findings. You just pay the shipping.
Schedule a Bagpipe Service
Our menu of services offers prices and detailed descriptions of our standard services. To arrange for services, call 1-800-931-5010 or enter your request below. We’ll send you a Service Authorization form. The Service Authorization is the essential part of the process, allowing us to anticipate your pipes, to confirm services/purchases/special request with you, and to schedule time. The form should then be shipped along with your pipes or the stocks, depending on the service requested. We are not responsible for instruments shipped without prior authorization.
3/13/2020 As an extra measure of precaution in these times, we are suspending bagpipe services for 30 days. We can still be a resource if you need help caring for your pipes, just call 1-800-931-5010. Thank you and good health to you and yours.
In most cases services can be completed within 7 days, and generally, they are done sooner. The start of the week is busiest here, so arranging for mid-week arrival of your shipment may reduce the time you need to be without your pipes. As soon as the service has been completed, we will send your instrument back to you. A signature will be required for delivery.
Shipping is the responsibility of the customer both ways. We recommend that you ship with USPS, UPS, or FedEx. Be sure to use a trackable service, to insure the package appropriately, and to pack everything with care. Ship in a case, if possible. Wrap individual drones in bubble wrap to prevent chips and secure the instrument. The contents are your responsibility until safely received here. We will ship with the same considerations when returning your instrument. The domestic (U.S.) return shipping charge for any service(s) is $30, but this also covers shipping on other bagpipe or Highland Wear products you purchase at the same time.
Call or email if you require a bagpipe maintenance service not specifically listed. We can often accommodate requests. We do not do wood repairs or similar refurbishment, but we can usually direct you toward those services.
Services are only effective on instruments that are complete and structurally sound. You should let us know if you have a damaged instrument, a very old or fragile instrument, or a Middle Eastern instrument, and we can discuss the best course of action with you.