Ordering

Online

Our website features a secure shopping cart system, so your information is safe. You will receive e-mail confirmation of your order, followed by notification and a tracking number when your order ships.

Ordering by Phone

Please call us at 1-800-931-5010 or 1-231-932-7330 to place an order directly with one of our customer service specialists.

International Taxes and Duties

Packages are shipped from our store in the United States. Some items may not be available for international sales. Any taxes or duties applied to a shipment by the destination country are the responsibility of the recipient. Contact the Customs office in your home country for more information on possible fees.

Payment Options

We accept Visa, Mastercard, American Express, Discover, PayPal, and Henderson’s Gift Cards. All prices are in US Dollars.

Payment Plans

Some purchases are eligible for payment plans. Minimum purchases and application may be required.

  • Layaway Payment Plans
  • PayPal

Sales Tax

We are located in Michigan and collect sales tax for in-store sales, as well as for online sales shipped to addresses within Michigan.

We do not collect sales tax on orders shipped outside of Michigan.

Gift cards are not subject to sales tax. If applicable, tax will be calculated on the purchase(s) made when the card is redeemed.

Backorders

If an item you order is not in stock, we will email and/or call to let you know. We will provide an estimated arrival timeframe for the item and may suggest comparable alternatives. We will not charge your card for a backordered item until it arrives, unless you specifically authorize us to do so

When most of an order is in stock and the shipping address is in the US, we will offer to send the available items first. In this case, shipping for your overall order total will be charged on the first package. No additional shipping will be charged for sending the backordered item.

With international orders, we will hold the order, until the backordered item is available. We can provide other options when we contact you.

Special Orders

If you are interested in an item that is not listed on our website, we may be able to special order it for you. Special orders require a 50% deposit at the time of ordering, with the balance paid when the item is ready to ship to you. Special order sales are final.

A special item can take a couple weeks or several months to deliver. We will provide the most realistic time estimate when you order, but estimated times can change.