We are happy to help! If you have questions or would like assistance with your order, just call, email, or chat with us online.
Orders that include bagpipes or smallpipes will receive free standard shipping, within the US. Electronic bagpipes are not included in this offer. Other items in the order will also ship for free, if they are not among the following exclusions: rentals, services, bass drums, or bass drum cases. Promotion applies to orders placed on or after Nov 23, 2015. Not valid with other coupons. Offer ends Nov 29, 2015.
Some products are covered by warranty. If you have a warranty concern about a product you purchased at Henderson’s, please contact us. We can confirm whether the item is under warranty and assist you in having it replaced or repaired, according to the manufacturer’s warranty. We will help to make the process convenient and efficient for you.
If you contact us about a warranty issue within 90 days of the purchase, we will supply a pre-paid shipping label for your product return. We will also cover outgoing shipping charges on a replacement or repaired item.
If you contact us more than 90 days after the item was purchased, we ask that you ship the item to us. We will pay outgoing shipping charges on a replacement or repaired item.
Warranty replacement and repair may be subject to manufacturer verification.
Warranties do not cover normal wear-and-tear or misuse.