Ordering & Shipping
- Placing an Order
- International Ordering
- Payment Options
- Sales Tax
- US Shipping
- International Shipping
- Special Orders
Returns & Exchanges
Some products are covered by warranty. If you have a warranty concern about a product you purchased at Henderson’s, please contact us. We can confirm whether the item is under warranty and assist you in having it replaced or repaired, according to the manufacturer’s warranty. We will help to make the process convenient and efficient for you.
If you contact us about a warranty issue within 90 days of the purchase, we will supply a pre-paid shipping label for your product return. We will also cover outgoing shipping charges on a replacement or repaired item.
If you contact us more than 90 days after the item was purchased, we ask that you ship the item to us. We will pay outgoing shipping charges on a replacement or repaired item.
Warranty replacement and repair may be subject to manufacturer verification.
Warranties do not cover normal wear-and-tear or misuse.