Here's what some customers are saying about Henderson's:
I want to let you know that my bagpipes arrived on Friday. They are all I expected and then some. Thank you for making such a nice set of pipes; I will enjoy them for years.
I have had a very positive experience shopping with you and I will definitely let others know that you are a company that can be depended upon.
...I ordered a the Beginner Practice Chanter Package from Courtney the other day and it was such a pleasant experience from start to finish! She was so helpful explaining things to me over the phone and helping me with my order. Then, the chanter arrived today and it was packaged so nicely that it is ready for wrapping paper! I am so appreciative for the extra care that went into the whole experience. Sadly, it is almost a shock these days to be treated so well!! I just wanted to let your company know what an excellent job you are doing and we will be sure to order all of our future supplies from you! Happy Holidays!
I am writing you to thank-you for a very pleasant transaction. A couple of weeks ago I had placed an order for some chanter reeds for my bagpipes. When the reeds arrived a Warnock medium reed was too easy in my opinion. I also understand that how hard or easy a reed is can be subjective. I contacted you guys and you guys were more than happy to help me. I sent back the reed and a few days later a new Warnock medium reed arrived. It is the best Warnock medium reed that Iíve played yet. I wish to thank you for your patience and outstanding customer service. I have brought reeds from you since this transaction and I will continue to get my reeds (and other supplies when needed) from Henderson Imports in the future. Thanks again.
Staten Island, NY
Thank you for you quick service. I've ordered from you good folks several times and have yet to be disappointed. I placed an order for some reeds and an extra practice chanter about 2:00 in the morning and by 11:00 in the morning I got an e-mail saying the order was shipped. Thanks again.
First of all this isnít a request for information. Itís praise to all the folks there. I ordered just simple tone enhancer kit on Monday and received it today. I want to thank you all for the service despite my order being a bit wee smallish.
Secondly; I was not aware of how badly I needed to change the elements on my enhancers. That new mesh has breathed new life into my drones (I was huffing and puffing to make them sound and there were all sorts of Ďgoose callsí coming from them).
I am pleased with the new material in the enhancer kits and definitely the service I received. Thank you and keep it up.
Midwest City, OK
Just wanted to let you all know that I thought you all did a wonderful job
with my order! Thank you for taking care of my pipes, setting them
up for me, and shipping them so delicately. I can tell that you all take
really good care of your customers!!!!
I just wanted to write you to tell you how great of an experience it was dealing with your company (Henderson's Complete Pipe and Drum Supply). Without mentioning any names, I've recently dealt with two other bagpipe company's to order much needed bagpipe supplies. The first order with company #1 promised a delivery within 5 days. Not only did it take 4 weeks to receive my order, but when they realized they couldn't deliver my order even close to the time promised, they just ignored my emails. After 2 weeks with only one return email correspondence (with over 5 sent) I believed I had been scammed by a fake website and called my credit card company. After that they contacted me and I eventually received my order 29 days later. My second experience with company number 2, was also unpleasant because they mixed up my simple order.
My third order for further supplies was with your company. Henderson's immediate correspondence to questions asked, along with their dedication to "the customer" was second to none. I placed my order early one day and two days after placing the order I was shocked to see my full and complete order waiting in my mailbox. Thank you for your professionalism, attention to detail and dedication to your customer. I look forward to future purchases with your company.
Received the pipes yesterday. I was a little nervous as I don't think I'd ever seen or heard a set of Gibson's that I know of. They have an incredible sound!!! I played until my mouth gave out!!!
I was really impressed that you shipped the same day on a custom order!
If you ever need a reference for Gibson or your Company, Give me a call
-J C Thomas,
I want to thank Steve for putting the package and pipes togeather. He said they would play right out the box and they did I had not blown a set in 30 years. Ah they played wonderfully. Henderson's has won a long term customer.
I would like to commend you on your "How to" clips, they are the very best I have seen and the young man in the clips is excellent. He is easy to follow his demonstrations are so good it is not necessary to re-play the video. All in all an excellent production for the new and not so new piper. Thank you and well done.
Stornaway, Isle of Lewis
YEA!! That's wonderful news! I'm so excited! I really appreciate all the updates you've sent me. Customer service nowadays is SO lacking, so when you finally get good customer service, it is awesome! Thank you so much! I've had nothing but great experiences with Henderson's!
You guys rock! Keep up the great work and fantastic service! You'll have me as a customer for a long time!
I'm sending you this e-mail to thank you and the Henderson Import establishment for the great job you did in sending my order [of a] Shepherd Hide Regulator Pipe Bag system and the tone enhancers. I placed the order on Monday the 7th and received yesterday March the 9th.
I have already installed the new system and I must say I'm very pleased with the results, the tone has greatly improved. They are ready for to-nights rehearsal.
FYI, I downloaded an instruction manual showing step by step on how to setup the system, it was of great help, as this was my first time having this type of pipe bag. I always had L&M hide bags....
Thank you again for great service, I will be sure to use Henderson's in the future as well as telling members of the band on the quality of your service and business.
Have a very Happy St. Patrick's Day
New Milford, CT
I wanted to write a quick note to mention what a truly excellent Christmas present the new Gibson Fireside pipes I ordered last week turned out to be. I got them for my wife. She opened the case (the interior of which was Christmas red!) took out the pipes, and was immediately able to play a tune. We tuned them effortlessly, and they sound really great. Our dogs didn't even mind them!
Thank you so much for getting them here in time for Christmas, and doing a great set-up on them. You folks are excellent!