Ordering & Shipping
- Placing an Order
- International Ordering
- Payment Options
- Sales Tax
- US Shipping
- International Shipping
- Special Orders
Returns & Exchanges
Privacy & Security
Thank you for visiting our store! The privacy and security of your transactions with Hendersonís and on www.hendersongroupltd.com are important to us. Your information will be treated with the highest standards of safety, security, and confidentiality.
Protecting Your Information
We collect information necessary for processing your order and for communicating with you regarding order status. Your information is stored safely, and access is restricted to authorized personnel. Information will only be shared with third-parties when doing so is necessary for fulfilling an order; for example, address details must be provided to a shipping service for package delivery. Henderson's does not sell or exchange names or any other information about our customers.
Information Collection and Use
Information is gathered on http://www.hendersongroupltd.com for the purpose of processing orders. All information requested is specifically related to either billing clients or shipping products. Customers have the option to create accounts for quick retrieval of their information for future orders. Accounts use email addresses for usernames and customer-specified passwords for authentication. Passwords are encrypted when they are transmitted. All information requested from customers, including account creation and payment information, is entered on secured pages, using SSL (Secure Socket Layer) protection.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and personal information. If you have any reservations about ordering electronically, please call 800-931-5010 or 231-932-7330, to place your order over the phone.
Customers are encouraged to, but not required to, subscribe to our e-newsletter. Customers who subscribe have their email addresses stored securely on a third party server until the customer unsubscribes. The information stored is accessible only to Hendersonís and is limited to an email address as well as first and last name.
We are voluntarily monitored for PCI DSS (Payment Card Industry Data Security Standards) compliance. Our electronic systems and company processes are regularly evaluated to ensure compliance with developing cardholder safety standards.
Accessing Your Information
You may call us at 1-800-931-5010 or email us at email@example.com to find what data we may have collected from you and/or to update or request deletion of any personal information.
Holiday Shipping Promotion
We are happy to help! If you have questions or would like assistance with your order, just call, chat, or email.
Promotion Details & Exclusions:
Promotion applies to standard shipping within the U.S. only. For free shipping, order must total $99 or more before shipping and taxes. Free or flat rate shipping is not available for bass drums, bass drum cases, band orders, or bagpipe services. Promotion applies to orders placed on or after November 18, 2013. Offer ends December 10, 2013.