Ordering & Shipping
- Placing an Order
- International Ordering
- Payment Options
- Sales Tax
- US Shipping
- International Shipping
- Special Orders
Returns & Exchanges
We want you to be happy with your new items, so please let us know right away if you need to return any part of your purchase. We will work with you to make the process as simple as possible.
Special Case: Defective, Damaged or Wrong Item Returns
If an item is damaged when it arrives or is not what you ordered, let us know immediately, and we will remedy the situation. We will send a replacement item right away and help you to make the reutrn by providing a return postage label, arranging for UPS return services, or adjusting your account for the cost of return shopping.
Once you have received the replacement item, please return the broken or mistaken item within 15 days from the date of the invoice supplied to avoid additional charges.
Standard Returns & Exchanges
Returns must be made within 15 days of invoice date, and all must be in "like new" condition, please. If we receive items that are not in "like new" condition or returned without an RMA, we will return them to the customer. Exchanges will be made for the same or similar item in a different size or color. If you need the new item immediately, the fastest procedure is to return the item that did not work out for a refund and to purchase another version online.
Step 1: Request Returns Form
To arrange for a return, please call 1-800-931-5010 or email email@example.com as soon as possible. You can also login to your account online, view previous orders, and request an RMA for the item you wish to return. In all cases, we will email an easy Returns for you to ship back with the returned item. This ensures that we know from whom a return is being received and allows us to prepare your credit or exchange paperwork in advance. Then we can most quickly process the return for you.
Step 2: Ship Return
Enclose the Return Form with your carefully packaged item, and ship the package to:
Henderson Imports2584 Garfield Rd. N. Suite 43
Traverse City, MI 49686
The shipping cost of returning merchandise for refund or exchange is the responsibility of the purchaser. Priority Mail and UPS are generally the most affordable return methods. For high value items, please make sure to add appropriate insurance, as the package is your responsibilty until it reaches us.
Step 3: Refund or Exchange
Once your return is received, we will work quickly to process it.
Refund: We will refund the price paid for your returned item using the original payment method. So, if you purchased the item on a credit card, we will refund the same card. You will receive an email indicating that your card has been refunded.
Exchange: We will send the item variation you requested via Priority Mail, Ground UPS. US Mail is occasionally used, when the item is very small. We will cover the shipping this replacement item for you.
Holiday Shipping Promotion
We are happy to help! If you have questions or would like assistance with your order, just call, chat, or email.
Promotion Details & Exclusions:
Promotion applies to standard shipping within the U.S. only. For free shipping, order must total $99 or more before shipping and taxes. Free or flat rate shipping is not available for bass drums, bass drum cases, band orders, or bagpipe services. Promotion applies to orders placed on or after November 18, 2013. Offer ends December 10, 2013.