We want you to be happy with your new items, so please let us know right away if you need to return any part of your purchase. We will work with you to make the process as simple as possible.
Special Case: Defective, Damaged or Wrong Item Returns
If an item is damaged when it arrives or is not what you ordered, let us know immediately, and we will remedy the situation. We will send a replacement item right away and help you to make the return by providing a return postage label, arranging for UPS return services, or adjusting your account for the cost of return shipping.
Standard Returns & Exchanges
Returns must be made within 10 days of package receipt, and all must be in “like new” condition, please. Items not in “like new” condition may be subject to a restocking fee. Exchanges will be made for the same or similar item in a different size or color, but you are always welcome to return an item for a refund and then make a new purchase.
Step 1: Request Returns Form
To arrange for a return, please call 1-800-931-5010 or email info@hendersonltd.com as soon as possible. You can also login to your account online, view previous orders, and request an RMA for the item you wish to return. In all cases, we will email an easy Returns Form for you to ship back with the returned item. This ensures that we know from whom a return is being received and allows us to prepare your credit or exchange paperwork in advance. Then we can most quickly process the return for you.
Step 2: Ship Return
Enclose the Return Form with your carefully packaged item, and ship the package to:
Henderson Imports
2584 Garfield Rd. N.
Suite 43
Traverse City, MI 49686
The shipping cost of returning merchandise for refund or exchange is the responsibility of the purchaser. Priority Mail and UPS will are generally the most affordable return methods. For high value items, please make sure to add appropriate insurance, as the package is your responsibility until it reaches us.
Step 3: Refund or Exchange
Once your return is received, we will work quickly to process it.
Refund: We will refund the price paid for your item using the original payment method. So, if you purchased the item on a credit card, we will refund that same card. You will receive an email indicating that your card has been refunded.
Exchange: We will send the item variation you requested via Priority Mail, Ground UPS. US Mail is occasionally used, when the item is very small. We will cover the shipping cost for you.
|
