When will my credit card be charged?
Even though credit card details have been submitted with your order, no charges are made until the order is processed and actually on its way to you. Occasionally, a deposit is taken, but this is rare, and customers know in advance that it will be the case. Similarly, layaway plans are available, and customers may arrange to make multiple payments on an item before receiving it.
How long will it take to get?
New orders are reviewed throughout the day. If your entire order is in stock, it will generally be processed and shipped same day (M-F). If an item is currently out of stock, or there is a question about your order, we will contact you with the details. Any order that includes an email address will be notified with an email copy of their invoice. Date of shipment and method of shipment appear on the invoice. If a UPS service is used, an additional email with tracking information will be generated from UPS. We suggest standard shipping usually takes 3-5 business days.
What if an item is out of stock?
You'll be contacted and informed of the status and given the option towait on the product,reorder, or cancel the order.We can alsosuggest substitutions for an out-of-stock item.
How do you ship?
Our standard options for shipping are Priority Mail or UPS Ground. Unless specified, we will use the service that makes the most sense for your order. We provide additional options for Next Day, 2nd Day, 3 Day Select, Express Mail, FedEx or international shipping at higher rates.
What about Special Orders?
Special orders are often easily included with a regular order placed with one of our suppliers. Special sizes, colors or other non-stocked item may require a deposit. Depending on the supplier and their location and the product you've requested, orders can take from just a few days or weeks to several months. Waiting for special orders can be difficult. We frequently follow up with the suppliers and pass along any updates provided to us.
Do you offer layaway, financing, or payment plans on bagpipes and other large purchases?
Yes, we can certainly arrange layaway style payment plans on bagpipes, smallpipes, kilts, drums, and other large purchases, and we also offer easy financing with features like no interest, no monthly payments, and low monthly payments on qualifying purchases. See the Financing Page for more information on the standard programs and any special programs available. To arrange a custom layaway payment plan for bagpipes or another item, just give us a call.
What is the difference between financing and layaway payment plans?
Both financing and layaway payment plans allow you to make payment for your bagpipes, a drum, or other large purchases over time. Using bagpipes as an example, if you were to purchase bagpipes with a layaway payment plan, you would need to pay the full order total to us before the pipes were shipped, while if the financing option were chosen, you would receive the pipes right away and later pay the order total to the financing issuer. See the Financing Page for more information on the standard programs and any special programs available. To arrange a custom layaway payment plan for bagpipes or another item, just give us a call.
What about international shipping and duty?
We provide a number of options for foreign shipments. Our suggestion may vary depending on the country of residence, value of the package and delivery time frame required. We do not guarantee worldwide delivery unless a third party service like DHL, FedEx or UPS is used. These carriers provide portal to portal detail and ensure higher accuracy in delivery than typical mail service. We have had excellent success with Global Priority and Global Express Mail; however, they can not be fully tracked. Any taxes or duties are the responsibility of the recipient.
What about a damaged item?
Upon receipt of a defective or damaged product, contact us immediately and save all packaging. Likewise, if an item is received in error contact us as soon as possible. In any of these instances, Henderson's will provide return postage, arrange for UPS return services or make adjustment to your account for the cost of return shipping.
Repairs and warranty?
Not all of the items we sell come with a manufacturer's warranty. In many cases we will make a courtesy exchange for standard in stock items for a period of 90 days from the date of purchase. Generally larger cost items like bagpipes, pipe bags or pipe cases have a limited warranty. Many pipe repairs require returning the damaged part to the manufacturer. It is not uncommon to take 4 weeks or more to have a part repaired. Ordering bagpipe replacement parts may also take a month or more since the parts will have to be made. We can provide this service or you may choose to contact the maker directly. We cannot provide loaner parts. Contact us with any specific warranty questions or concerns.
What if I don't like what I got?
ALL returns must be made within 10 days of receipt. The original sales receipt, copy or note including all pertinent information (name, address, day time phone, email address, date of purchase, and reason for return) must also be included.
In this case, the shipping cost of returned merchandise is the responsibility of the purchaser.
ALL returned product is required to be in "like new" condition. Returns are subject to inspection and possible restocking charges.
If it's purely a matter of the wrong size or color - contact us and we will assist in making the exchange. More Details can be found on the Return Policy page. |
