We are happy to help! If you have questions or would like assistance with your order, just call, email, or chat with us online.
Orders that include Highland bagpipes will receive free standard shipping, within the US. Electronic bagpipes are not included in this offer. Other items in the order will also ship for free, if they are not among the following exclusions: rentals, services, bass drums, or bass drum cases. Promotion applies to orders placed on or after July 1, 2015. Not valid with other coupons. Offer ends July 30, 2015.
Because a well-maintained instrument is the foundation for good piping, we offer a range of bagpipe services, from seasoning to a complete overhaul.
Not only do we have the expertise, experience, tools and materials to perform all types of bagpipe maintenance, we genuinely enjoy taking care of the instruments we work on. Maybe you've always wanted to try a sheepskin bag, but were daunted by the tie-in, or maybe you'd like to re-hemp your pipes, but just don't have the time. In either case, we can lend a hand.
We even offer a Free Bagpipe System Diagnostic Test for pipes in working order, but with some issues you can't quite put your finger on.
Installation of Sheepskin Pipe Bag
With this worry-free service, anyone can try a sheepskin bag
Our menu of services offers prices and detailed descriptions of our standard services. to arrange for services, first call or email us, and we'll send you a Service Authorization form. the Service Authorization is the essential part of the process, allowing us to anticipate your pipes, to confirm services/purchases/special request with you, and to schedule time. The form should then be shipped along with your pipes or the stocks, depending on the service requested. We are not responsible for instruments shipped without prior authorization.
Shipping is the responsibility of the customer both ways. We recommend that you ship with USPS, UPS, or FedEx. Be sure to use a trackable service, to insure the package appropriately, and to pack everything with care. The contents are your responsibility until safely received here. We will ship with the same considerations when returning your instrument. The domestic (U.S.) return shipping charge for any service(s) is $15, but this also covers shipping on other products* you purchase at the same time; the normal value-based shipping charges are waived. (*Excluding bass drums and bass drum cases)
In most cases services can be completed within 7 days, and oftentimes they can be done sooner. The start of the week is busiest here, so arranging for mid-week arrival of your shipment may reduce the time you need to be without your pipes. As soon as the service has been completed, we will send your instrument back to you.
We may be able to provide bagpipe maintenance services not specifically listed. Fell free to call our email about other options. We do not do wood repairs or similar refurbishment, but we can usually direct you toward such services.
Services are only effective on instruments that are complete and structurally sound. You should let us know if you have a damaged instrument, a very old or fragile instrument, or a Middle Eastern instrument, and we can discuss the best course of action with you.